These policies explain how Stack & Go tote rentals work, what is included, and what customers are responsible for during the rental. Please review them before requesting your totes.
Last updated July 2026
Every package includes delivery, pickup, flexible scheduling, up to seven days with the totes, and no deposit within our normal Athens-area service zone.
A standard rental includes up to seven days with the totes. Your rental period begins on the agreed delivery date and ends on the agreed pickup date.
Customers are responsible for having all totes emptied and ready for pickup at the scheduled time.
Delivery and pickup are included within our normal Athens-area service zone. Dates and time windows are arranged directly with the customer and are subject to availability.
Delivery may be made to one address and pickup completed at another approved address within the service area.
Submitting a rental request does not automatically reserve totes. Your rental is confirmed only after Stack & Go has reviewed availability and confirmed the delivery and pickup details with you.
Requested dates may need to be adjusted based on inventory, location, and the existing delivery schedule.
Need more time? Contact Stack & Go before your scheduled pickup. An additional rental period may be available for the same package price, depending on inventory and upcoming reservations.
Extensions are not guaranteed until confirmed by Stack & Go.
Please notify Stack & Go as soon as possible if your moving schedule changes or you no longer need the rental.
We will make reasonable efforts to adjust delivery or pickup dates, but revised dates remain subject to availability.
Customers must provide a safe and reasonably accessible location for delivery and pickup. Please let us know in advance about gates, access codes, stairs, parking restrictions, apartment office requirements, or other access concerns.
If delivery or pickup cannot be completed because access is unavailable, a new time will need to be arranged.
Totes should be kept indoors or in a secure, weather-protected location whenever possible. Customers are responsible for using the totes carefully and returning them in reasonably clean condition.
Stack & Go totes may not be used to store or transport hazardous, illegal, corrosive, leaking, or heavily soiled items.
Customers are responsible for the totes from the time they are delivered until they are returned to Stack & Go.
A charge of $20 per tote applies to any tote that is lost, not returned, or damaged beyond normal reusable condition.
Normal surface wear from proper moving use is expected and does not result in a damage charge.
Stack & Go provides reusable moving totes but does not pack, load, transport, unload, or insure the customer’s belongings.
Customers are responsible for packing items safely, staying within a reasonable carrying weight, securing tote lids, and protecting fragile or valuable belongings.
Standard delivery and pickup are available in Athens, Watkinsville, Bogart, Statham, and nearby communities.
Requests outside the normal service area are reviewed individually and may require an additional delivery charge or may not be available.
By confirming a rental and accepting delivery of the totes, the customer agrees to follow these rental policies and accepts responsibility for the totes during the rental period.
Stack & Go may update these policies as the service develops. The policies in effect when a rental is confirmed will apply to that rental.
Contact Stack & Go before submitting your request. We are happy to explain the policies, check your service area, or help determine which package fits your move.
